Self-help Options

Easily resolve appliance issues on your own with our self‑help tools. From troubleshooting guides and instruction videos to expert advice and assistance, we offer everything you need to keep your Miele appliances running at their best.

Diagnose and resolve common appliance issues with our easy‑to‑use guide

Free of charge

Watch clear, step‑by‑step instruction videos

Free of charge

Appliance Repair

Explore the repair options available for your Miele appliances.

Miele technician checking a Miele dishwasher with his laptop

Major Domestic Appliances

A Miele technician will visit your home to carry out the repair using original Miele spare parts. Costs are billed precisely based on travel, labour, and parts used.

First appliance RM250

Second appliance RM200

Spare Parts charged according to usage

Additional delivery costs outside of Kuala Lumpur

Miele technician next to a Miele service van in front of a house

Vacuum cleaners
A Miele advisor will collect and bring your vacuum cleaner to repair at our workshop.

First appliance RM250

Second appliance RM200

Spare Parts charged according to usage

Request to book a technicia

You can reach us easily – request a technician either online or by phone.

To book a technician by phone, please call: +603 6043 0555

Frequently asked questions

Is it still worth repairing my current appliance?

Non-Remote Assist Markets
Miele appliances are made to last for many years, so a repair is often still worthwhile. If your appliance is considered beyond economic repair and you choose to purchase a new Miele appliance directly from us, the inspection fee will be deducted from the purchase price, effectively making the inspection free of charge.

My appliance is still under warranty; what costs are covered?

During the Miele warranty period, any defects in your appliance, excluding usage or operating errors, will be resolved at no cost to you. This includes repairs or replacements of affected components or, where necessary, the entire appliance. Your local Miele subsidiary will also cover all travel costs, call‑out charges, labour, and spare parts.
For full details, please refer to the warranty terms and conditions.

How long are Miele spare parts available for repair? Can I still get my older appliance repaired?

Miele appliances are designed for longevity, and we provide original Miele spare parts for up to 15 years after production ends. Many older Miele appliances can still be serviced, as they often remain valuable and worth repairing.